Hours are the wrong unit
You should not pay more because a task took longer than it should have.
Laguna Peak
A Shopify support model that gets faster, smarter, and less expensive over time. We pair senior Shopify execution with agent-run monitoring, request intake, regression checks, and documentation so routine work compounds instead of becoming another recurring agency invoice.
Hourly retainers make small changes feel expensive, hide the real state of the queue, and keep operational knowledge trapped with one vendor. Agentic services invert that incentive: we automate repeatable work because it improves our margin and lowers your long-term cost.
You should not pay more because a task took longer than it should have.
Copy edits, image swaps, and config changes should not enter a heavy development process.
Month twelve should be smarter than month one, with agents handling the known patterns.
Plain-English requests become clarified scopes, token estimates, and implementation plans in minutes.
Landing pages, sections, app integrations, template work, performance fixes, and conversion improvements.
Performance, uptime, accessibility, SEO, and theme-specific rules are watched continuously.
Track token use, queue status, shipped work, current store health, and archived reports in one place.
Architecture notes, agent handoffs, and implementation history live in your repo, not in a black box.
Agents handle repeatable work. Experienced Shopify operators handle strategy, prioritization, and complex builds.
Each request is scored from XS to XL before work starts. You see the estimate, the reasoning, and the tradeoffs. Scope can move up or down before tokens are consumed.
We start by reviewing your Shopify setup, recent requests, known pain points, app stack, and operating workflow. Then we run an active phase long enough to show whether the model improves speed, clarity, and cost.
Bring your current backlog, your theme pain points, and the work you wish your agency handled faster.
Book a meeting